Terms & Conditions – Bookings

Termination of Accommodation Booking:

Our cancellation policy states; if you are to cancel your reservation within the 48 hours prior to the arrival date you are liable for the full charge of the first night of the stay. If you cancel before this period there is no charge undertaken unless otherwise stated at time of booking.

If you were to modify your reservation within 48 hours of the arrival date no charge would be incurred for the first modification. If you were to then alter it further, also within the 48 hour period, you may be subject to a penalty.

Any cancellations as part of a group booking can be subject to independent cancellation parameters set at the time of booking.

Our cancellation policy is stated on all confirmation documentation provided to the guest/booker at time of reservation.

Termination of a Dining Booking:

For independent dining reservations for under 10 persons there is no penalty* for cancellation.

For group dining parties, of 10 persons or over, we do require a pre-order seven days prior to the date of the event. Once the full pre-order has been received any cancellations and modifications would be subject to the Head Chefs discretion and may incur the full charge. If the full reservation for a dining party is cancelled within the seven days the booker will be subject to a penalty.

*If a special item has been pre-ordered for the table a charge may be incurred.

Termination of a Dining Booking:

To make a reservation we require full card details. Our 24 hour cancellation and no show charge is £5 per person. This means that if you cancel or amend your booking at least 24 hours prior to your reservation, your card will not be charged. If your reservation is cancelled within 24 hours, you reduce your party size or you simply do not arrive for your reservation a charge of £5 per person will be made to the card provided.

For parties of 12 or more, we kindly request a full pre-order in advance. Once we’ve received your pre-order, any cancellations or changes to the booking will incur a charge.